• Please notify us at least 24 hours in advance if you need to cancel or reschedule an appointment

• Cancellations made less than 24 hours before your appointment are considered late

• If you’re running late, please contact us as soon as possible. We’ll do our best to accommodate you if time allows

• 5 total absences per quarter taken off the schedule

• A quarter is a defined as the following: January-March, April-June, July-September, October-December

• No guarantee of the same clinician or same time

• A no-show means missing an appointment without prior notice

• After two consecutive no-shows, we may pause or discontinue services unless we’ve discussed your situation

• A late cancellation or no-show will be billed at the session rate (the same as your regular appointment

fee)

• This fee is due before your next scheduled session

• We understand emergencies happen. If something unexpected occurs, please reach out as we review these situations individually

• If you cancel within the proper timeframe, we’ll make every effort to reschedule

• Unfortunately, we cannot guarantee make-up sessions for late cancellations or missed appointments

• If you are going to be out of town for +2 weeks, you will be taken off the schedule

• If you would like to keep your recurring appointment while on vacation, you can be seen via telehealth to avoid any disruptions to appointments scheduled and avoid late cancel or no show fees

• We cannot guarantee a spot will be held

• We will no longer be holding spots for the long term